Heels and Hills

Shirt size swap questions | Group packet pickup

Holiday Inn Express Hotel and Suites
333 W. John Carpenter Freeway
Irving, Texas 75039
See the map...

Friday, May 4, 2012	2 PM - 6 PM	Host Hotel/Packet Pickup Location
Saturday, May 5, 2012	9 AM - 5 PM	Host Hotel/Packet Pickup Location
Sunday, May 6, 2012	6 AM - 7:15 AM (note: the first race starts at 7:30, so packet pickup ends 15 minutes before half marathon race start)	Race Site ONLY (NOT at hotel) - look in the West parking garage (closest to Las Colinas Blvd) of Williams Square Plaza

Note: We will not have maps or any other website information available printed out at packet pickup. It is your responsible to have yourself or friends/family print off the info they need from our website. Anything you should need will be here on the website or emailed to participants. Thanks!

To facilitate a smooth operation event morning, we encourage all participants to pick up your packet before race day. Free goodies await those that pick up early at the hotel! Also, this is your chance to purchase Heels and Hills gear and apparel.

No-shows (those who do not pick up their packet race week or race day) will not be mailed their event shirt or other packet items.

How do I pick up my packet? On Friday and Saturday, we'll have a listing of everyone with their bib number outside the packet pickup room. Look up your bib number and bring that to the volunteer inside. Same thing Sunday morning in the packet pickup area - look for the alphabetical listing before getting in line to pick up your packet.

What exactly am I picking up? Racing bib, safety pins, event shirt, timing chip (except for untimed 1 Mile) and free goodies/samples. Bring a check or cash to buy great Heels and Hills gear and apparel available for sale.

What if I don't like the shirt size I requested during registration? We pull aside all the shirts already allocated to pre-registrants, which means if a size wasn't a choice during online registration, it's because all the inventory is already reserved for people pre-registered who requested that size.

Half Marathon and 10K - No shirt swaps at packet pickup Friday or Saturday as every shirt is allocated to an entrant.

5K - You can change shirts at Friday and Saturday packet pickup but ONLY if there are extras (for new registrants) of the shirt style/size you want.

No shirt exchanges can be done race day morning during packet pickup from 6-7:15 am.

For all registrants, after the race starts Sunday morning, we will have an area for shirt trades, so bring your unworn shirt race day to retrieve from your car post-race if you need to switch sizes.

What if I put race day pickup on my registration and changed my mind? We'll have all packets at packet pickup Friday and Saturday in case you decide to pick up early. And if you don't pick up Friday or Saturday and were signed up to, it will be available race day.

What if I put Fri. or Sat. pickup on my registration and now can't pick up until race day? It will be available race day near the start/finish area. But plan to arrive extra early, at least an hour before race start.

I'm picking up for a group. What do I do? If picking up for 6 or more people on Friday or Saturday, please email us by Wednesday night of race week with all the full names, CCing those individuals on the email, with when you would like to come pickup, and we will try to pull those packets early for you! See the next question for what you need to bring from each indvidual! You can pick up the whole group's packets Friday from 4-6 pm or Saturday from 10 am to 5 pm.

How to pick up another person's packet? Bring a signed note or printed email to you from the person giving permission. Do NOT email the race about who will be picking up your packet.

Last revised February 20, 2012